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Case studies

Cardiff County Council Case Study

Cardiff Council, like many other authorities, has the challenge of effectively managing their licensing, permits and enforcement. Great strides have already been made in the parking service provision in Cardiff. Since 2016 most parking permits can be applied for and paid for online, pay and display machines accept contactless card readers and more locations accept ‘pay by phone’ parking.

However, it was identified that there was limited digital transformation taking place across other services specifically in the areas of Environmental Enforcement and Highways Licensing, where annually, the delivery of 20,000 enforcement processes and 2,500 highways licensing applications were taking place via paper-based systems in 2016.

This document highlights the challenges and subsequent successful digitisation of these key services.

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Kent County Council Case Study

StarGo helps Kent County Council increase highways licensing cost recovery by 32%.

Kent County Council like many other councils across the UK has the challenge of providing residents and business owners with a solution to apply for and manage their permit and licence applications. A single solution was needed to consolidate these council services. Kent County Council invested in StarGo, a cloud-based end-to-end permit and licensing solution from StarTraq. StarGo offers a single solution to digitise the application, management and payment of a permit and licence application.

“Since implementing StarGo we have been delighted with the results we have achieved so far. With all the information now in one system, managing and approving applications is easier than ever and has improved staff efficiency and revenues dramatically” – Kent County Council Spokesperson

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